Terms & Conditions
Last Updated: 3 October 2026
Welcome to PepLab London. These Terms & Conditions (“Terms”) govern your use of peplablondon.co.uk and your purchase of products through our website.
By accessing our website, creating an account, or placing an order, you agree to comply with these Terms, together with our Privacy Notice and any other policies displayed on our website.
If you do not agree with these Terms, please do not use our website or place an order.
1. About PepLab London
PepLab London is a UK-based supplier of research-grade laboratory products and compounds.
Our website provides information about our products for customers engaged in legitimate scientific, academic, analytical, and laboratory research.
2. Eligibility and Age Requirement
You must be at least 18 years old to purchase products from PepLab London.
By placing an order, you confirm that:
- You are at least 18 years of age.
- The information you provide is accurate and complete.
- You are purchasing products for legitimate research purposes.
- You will use the products only for lawful purposes.
- You will comply with all applicable laws, regulations, institutional requirements, and research protocols.
We reserve the right to request reasonable verification of age, identity, professional status, or intended research use where appropriate.
3. Research Use Only
All products sold by PepLab London are supplied strictly for laboratory research, analytical testing, in-vitro research, and scientific investigation.
Unless expressly stated otherwise in writing, our products are not intended for:
- Human consumption or administration
- Animal consumption or administration
- Diagnostic use
- Therapeutic use
- Medical treatment
- Veterinary treatment
- Cosmetic use
- Nutritional use
- Personal use
Our products must not be represented as medicines, treatments, supplements, cosmetics, or products intended to diagnose, treat, cure, or prevent any disease or medical condition.
PepLab London does not provide medical advice or instructions for human or animal administration.
3.1 Customer Responsibilities
Customers are responsible for determining whether a product is suitable for their intended legitimate research application.
Customers must handle, store, transport, and dispose of research materials in accordance with applicable laws, regulations, institutional procedures, safety requirements, and laboratory protocols.
You must not use products purchased from PepLab London in a manner that is unlawful or contrary to these Terms.
4. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, analytical information, and other information displayed on our website are accurate and current.
However:
- Product images may be illustrative.
- Packaging may vary from images displayed on the website.
- Product specifications may be updated from time to time.
- Minor variations in appearance, packaging, or labelling may occur.
- Availability of analytical documentation may vary by product or batch.
Where a Certificate of Analysis or other analytical documentation is provided, it relates to the relevant product or batch identified in that documentation.
Nothing on the website should be interpreted as a guarantee that a product is suitable for a particular experiment, protocol, application, or research outcome.
5. Product Quality and Analytical Information
Where applicable, PepLab London may provide analytical information such as HPLC, Mass Spectrometry, or other quality-control documentation.
Any stated purity levels, analytical results, specifications, or product characteristics relate to the particular product or batch tested and should be interpreted in conjunction with the relevant documentation.
Analytical information does not constitute a guarantee of experimental performance or suitability for a particular research application.
6. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the products selected by you.
After receiving your order, we may send an order acknowledgement confirming that we have received your order.
An order is not necessarily accepted merely because you receive an order confirmation or because payment has been authorised.
We reserve the right to decline or cancel an order where, for example:
- A product is unavailable.
- There is an obvious pricing or listing error.
- We cannot verify information provided by the customer where verification is reasonably required.
- We have reason to believe the order is inconsistent with our research-use requirements.
- The order cannot be fulfilled for legal, regulatory, safety, or operational reasons.
- There is suspected fraud or unauthorised payment activity.
If we cancel an order after payment has been taken, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.
7. Pricing and Payment
All prices displayed on our website are shown in GBP (£) unless stated otherwise.
Prices may be changed at any time, but changes will not normally affect an order that has already been accepted.
We take reasonable care to ensure that prices displayed on the website are accurate.
If an obvious pricing or technical error occurs, we reserve the right to cancel the affected order and refund any payment already made.
Payment must be successfully authorised before an order can be processed.
We may use third-party payment providers to process payments. Payment processing may be subject to the provider’s own terms and privacy practices.
8. Website Content
Unless otherwise stated, the content available on this website, including:
- Text
- Product descriptions
- Photographs
- Graphics
- Logos
- Page layouts
- Designs
- Product information
- Software
- Other website materials
is owned by or licensed to PepLab London and may be protected by applicable intellectual property laws.
You may access and use website content for your own lawful, non-commercial purposes.
You must not reproduce, copy, distribute, modify, publish, sell, license, or commercially exploit website content without our prior written permission, except where permitted by law.
9. Acceptable Use
You agree not to use our website:
- For any unlawful purpose.
- To attempt to gain unauthorised access to our systems.
- To interfere with the operation or security of the website.
- To introduce malicious software or harmful code.
- To collect information about other users without permission.
- To impersonate another person or organisation.
- To submit false, misleading, fraudulent, or unlawful information.
- In any way that violates these Terms or applicable law.
We reserve the right to suspend or restrict access where we reasonably believe that the website is being misused.
10. Website Availability
We aim to keep our website available and functioning reliably, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
We may temporarily suspend, modify, restrict, or discontinue parts of the website for maintenance, security, technical, operational, or other legitimate reasons.
Where reasonably possible, we will seek to minimise disruption.
11. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment providers, delivery services, or other external resources.
These links are provided for convenience.
PepLab London does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.
Your use of third-party services may be subject to the relevant third party’s own terms and policies.
12. Shipping and Delivery
We aim to process and dispatch orders promptly from the UK.
Available delivery methods, delivery charges, estimated delivery times, and applicable restrictions will be displayed during the ordering process or on our delivery information page.
Unless otherwise stated:
- Orders are processed during our normal working days.
- Orders placed outside our processing hours may be processed on the next working day.
- Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
- Customers are responsible for providing a complete and accurate delivery address.
- Tracking information may be provided where the selected delivery service supports tracking.
We are not responsible for delivery failures or delays caused by incorrect or incomplete addresses supplied by the customer.
Nothing in these Terms limits any statutory rights you may have regarding delivery.
13. Inspection of Orders
Customers should inspect their order as soon as reasonably practicable after delivery.
If you believe that an item is damaged, incorrect, missing, or otherwise does not conform to the order, please contact us promptly at:
Please provide your order number and relevant details so that we can investigate the matter.
Where appropriate, we may request photographs or other information relating to the order.
14. Returns, Refunds and Consumer Rights
We want customers to receive products that correspond with their order and meet applicable legal requirements.
Nothing in these Terms excludes or restricts any rights that cannot lawfully be excluded or restricted under UK law.
For consumers purchasing online, statutory cancellation rights may apply depending on the nature of the product and the circumstances of the purchase. Certain statutory exceptions can apply to particular categories of goods, including certain sealed goods where return becomes unsuitable for health protection or hygiene reasons after unsealing. (Legislation.gov.uk)
Where a statutory cancellation right applies, the applicable cancellation procedure and refund requirements will be followed.
Products should not be returned without contacting us first and receiving return instructions.
If a product is defective, damaged on arrival, incorrectly supplied, or otherwise does not conform to the contract, please contact us as soon as possible so that we can investigate and provide an appropriate remedy in accordance with applicable law.
For full details, please refer to our Returns & Refund Policy.
15. No Guarantee of Research Results
Research outcomes depend on numerous factors, including experimental design, laboratory conditions, equipment, methodology, storage, handling, and the researcher’s procedures.
PepLab London does not guarantee that any product will produce a particular research result or outcome.
Product information is provided to assist qualified research customers in evaluating products for legitimate research purposes.
16. Disclaimer
Information published on our website is provided for general informational purposes.
While we take reasonable steps to maintain accurate information, we do not guarantee that every piece of website content will always be complete, current, or error-free.
Nothing on this website constitutes medical, clinical, therapeutic, veterinary, or professional scientific advice.
Customers remain responsible for determining the suitability of products for their lawful research activities and for complying with applicable safety requirements and regulations.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Subject to the above, PepLab London will not be responsible for losses that are not reasonably foreseeable or that arise indirectly from your use of the website or products.
We are not responsible for losses resulting from:
- Incorrect information supplied by a customer.
- Incorrect delivery addresses supplied by a customer.
- Unauthorised use of customer accounts.
- Improper storage or handling of products after delivery.
- Use of products contrary to their stated research purpose.
- Use of products contrary to applicable laws or regulations.
- Events outside our reasonable control.
This section does not affect any statutory rights you may have as a consumer.
18. Events Outside Our Control
We will not be liable for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Industrial disputes
- Transport disruption
- Postal or courier disruption
- Government action
- Changes in applicable law or regulation
- Cybersecurity incidents
- Power or telecommunications failures
- Other events that could not reasonably have been anticipated or prevented
Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with affected customers where appropriate.
19. Customer Accounts
If you create an account on our website, you are responsible for keeping your login credentials secure.
You should notify us promptly if you believe that your account has been accessed without authorisation.
We reserve the right to suspend or terminate an account where we reasonably believe that the account is being misused, compromised, or used in breach of these Terms.
20. Privacy
Our collection and use of personal information is governed by our Privacy Notice.
By using our website, you acknowledge that you have been provided with information about how we process personal information.
Please review our Privacy Notice for further information.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, business practices, products, services, or applicable legal requirements.
The latest version will be published on this page with the relevant “Last Updated” date.
Changes will apply from the date they are published, subject to any legal requirements concerning existing orders or contracts.
22. Governing Law and Jurisdiction
These Terms are governed by the laws applicable in England and Wales, unless applicable law requires otherwise.
If you are a consumer, you will retain any mandatory rights available to you under the laws that apply to you.
Subject to those rights, disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.
23. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the extent necessary.
The remaining provisions will continue to apply.
24. Entire Agreement
These Terms, together with our Privacy Notice and any other policies expressly incorporated into them, constitute the terms governing your use of our website and purchases from PepLab London, subject to any mandatory rights or protections provided by applicable law.
25. Contact Us
If you have any questions regarding these Terms, your order, or our website, please contact us:
PepLab London
Email: support@peplablondon.com
Website: peplablondon.co.uk